Store Policy

LatinMocha International LLC is committed to 100% customer satisfaction! If you are dissatisfied with your purchase, we want to quickly correct the problem.

Returns and Exchanges

  • Any merchandise marked "Sale" or "Clearance" are final sale, no exceptions!
  • FOR CUSTOMIZED ITEMS - Returns and Exchanges are not allowed, unless otherwise noted. Contact info@latinmocha.com immediately if you believe there has been manufacturer error. We will review your claim and process a return or issue an exchange at our discretion.
  • Returns and exchanges for all other merchandise will be accepted within 30 days of delivery date. 
  • If you believe your item was damaged in shipping, or you received the incorrect item, you must contact us within 2 days of delivery and we will work with you to quickly resolve the issue.
  • You must first email info@latinmocha.com with your order number to receive a return authorization. Please allow 24 - 48 hours for a reply. We will review your claim and process a return or issue an exchange at our discretion.
    [PLEASE NOTE: Our normal working hours are Monday - Saturday, 9am - 6pm. On Sundays, we totally unplug from all business matters, so please factor this into our request to allow 24 - 48 hours for a reply.]
  • Refunds will be issued by the method purchased. If the item is no longer available for an exchange, we will provide you with a refund or an E-credit.
  • Items must be unworn, unwashed, free of stains, makeup, deodorant, or wear and tear.
  • Please follow all care instructions. We are not responsible for improper care.
  • Shipping fees are non-refundable. Because we offer either free or reduced shipping upfront, we do not provide prepaid return labels. You are responsible for return shipping costs and may use the carrier of your choice. In the event you are returning an item we shipped in error or is proven defective from our manufacturer, we will refund you up to the original cost to ship from us to you (no overnight or rush) when we issue the refund. If it's an exchange, we will credit your account or refund for a standard shipping cost when we re-ship your item.

Return Address:

LatinMocha International LLC
Returns Department
P.O. Box 666
Sugar Land, TX 77487

 Processing your Return/Exchange

  • We are not responsible for returns/exchanges until they reach our office.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • You will receive an e-mail confirmation once your return is received.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.

Cancellation

  • You must cancel an order within 24-hours of placing the order. 

Misdelivered merchandise

  • We do not take responsibility for lost, misplaced, stolen or incorrectly delivered shipments if the courier has confirmed delivery to the shipping address you provided. You will need to file a claim directly with your courier if you want to dispute their confirmed delivery. 

Thanks for being a valued customer and we hope to promptly address your concern!

Covid-19 Update: Your Safety and Satisfaction is our Top Priority!
Due to Covid-19, additional safety measures have been implemented in fulfillment and distribution centers worldwide...ours included. Those measures, added to an increase in online sales, have resulted in delays in production and shipment. We appreciate your patience and understanding as we work hard to safely ship your items.